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Google for nonprofits | FAQs for Organisations

 

General FAQs

 

What is Google for Nonprofits?

The Google for Nonprofits programme offers qualified organisations access to free versions of paid Google products and special features designed for charities and nonprofits. These tools can help charities find new donors and volunteers, work more efficiently, and get supporters to take action.

What products are included in Google for Nonprofits?

  • Free access to G-Suite. A range of cloud programs you can use for office administration, including Gmail, Google Documents, Spreadsheets, Calendar, Presentations, Forms/Surveys, Calendar, Chat, Drive (a cloud file storage system) and Sites.
  • Google Ad Grants. Receive up to $10,000 of AdWords advertising a month to promote your website on Google.co.uk through keyword targeting
  • Premium access to YouTube. Increased uploading capacity, the ability to select custom thumbnail images, and call-to-action overlay on your videos.

Learn more about each of the charity offerings on the Google for Nonprofits site.

How do I access Google for Nonprofits?

If you're not a member of tt-exchange you'll need to register with tt-exchange and get validated before you can apply for Google for Nonprofits. Click here for more details on how to register with us.

If you are already a member of tt-exchange you'll need to create/log into a Google Account.

Next, go to Google for Nonprofits, enter your validation token.*

If you have a valid token and are eligible for the Google for nonprofits programme you can create your account to apply to Google for Nonprofits!

*You can find your organisation's validation token by logging into your tt-exchange account then clicking the tab that says "Validation Token". A validation token looks something like this: 123a4567@1b234c5de6789000.

Is my organisation eligible for Google for Nonprofits?

Please see Google's eligibility criteria. You will find out whether or not your organisation is eligible after you submit your application to Google for Nonprofits.

 

Validation token FAQ

 

What is a validation token?

  • A validation token is a unique code that a person uses on behalf of an charity that has been validated by tt-exchange. The token is used to access products and services intended for charities, like Google for Nonprofits.
  • Once a validation token is successfully used, the charity is considered valid by the provider of the service or product for the time period applicable to that program.

What does a validation token look like?

A validation token looks something like 123a4567@1b234c5de6789000.

How do I get a validation token?

Validation tokens can only be created by the tt-exchange account holder and only issued to someone who is authorised to represent the charity.

Because validation tokens expire after 60 days, it is best to create them only when they are needed.

If you are the tt-exchange account holder in your organisation:

  1. Log in to your tt-exchange account.
  2. On your My Account page, go to the tab called Validation Token.
  3. Click Add a new token.
  4. Enter the first name, last name, and email address of the person who will be using this validation token.
    Important! This must be a person who is authorised to represent your charity. For example, it could be a staff member, a volunteer, a board member, or a consultant acting with the full knowledge of your charity.
    Do not create a validation token for someone who is not authorised to act on your charity's behalf.
  5. Click Add new token. Your new validation token appears.
  6. If you created the validation token for your own use:
  7. If you created the validation token for an authorised representative of your charity to use:
    • Copy the validation token.
    • Paste it into an email to the authorised representative.
    • The authorised representative then pastes the validation token where it was originally requested, such as the Google for Nonprofits sign-up page

If you are not the tt-exchange account holder in your organisation:

  • You will need to contact the tt-exchange account holder and ask them to create a validation token for you.
  • A validation token will only be created for you if you are authorised to act on behalf of the NGO.

If your charity has not yet been validated by tt-exchange:

  • You will first need to go through the tt-exchange registration process.
  • Once your charity has been validated and confirmed as meeting the required criteria, you will be able to create a validation token by following the steps outlined above.

What do I do once I have a validation token?

  1. To access services or products designed for charities, like Google for Nonprofits, companies or retailers that work with tt-exchange will ask you to provide a validation token to prove your charity's validity.
  2. Copy the token from your tt-exchange account and paste it where the token is requested, such as the Google for Nonprofits sign-up page

How often will I need to use a validation token?

  • To access services or products, like Google for Nonprofits, you will only have to use the validation token once. However some services might ask you for your token at more than one place in the process.
  • You may use that token for offers from other providers as well, until the token expires.

When will my validation token expire?

  • Each validation token has a life span of 60 days.
  • Because validation tokens expire after 60 days, it is best to create them only when they are needed.
  • Expiration of your token does not affect your existing services. For example, if you use a token to access Google for Nonprofits, and afterward that token expires, your established validation for Google for Nonprofits will not be affected.

What do I do if a validation token expires before it is used?

The tt-exchange account holder can update a validation token that has expired.

Updating an expired validation token replaces the existing code with a new code and sets a new 60-day expiration date.

If you are the tt-exchange account holder:

  1. Log in to your tt-exchange account.
  2. On your My Account page, go to the tab called Validation Token.
  3. Find the expired validation token in the list presented to you (the name and email address of the person you originally created the token for appears alongside it).
  4. Click Update Token. The validation token is automatically updated.
  5. If you updated the validation token for your own use:
  6. If you updated the validation token for an authorised representative of your charity to use:
    • Copy the validation token.
    • Paste it into an email to the authorised representative.
    • The authorised representative then pastes the validation token where it was originally requested, such as the Google for Nonprofits sign-up page

If you are not the tt-exchange account holder, contact the account holder and ask them to update the validation token for you.

How many validation tokens can I have?

You can have unlimited validation tokens, provided you are authorised to act on behalf of the charity.

Why would I want a new validation token?

  • The tt-exchange account holder can update an expired validation token or create a new one, at his or her own discretion.
  • For example, the account holder may choose to create a new validation token, rather than update an existing one, if the new token will be used to apply for a different product or service.

Can several people in my charity each have validation tokens?

  • Yes. Validation tokens can be created for anyone who is authorised to act on behalf of a charity when they need to access a product or service that requires a token.
  • Because validation tokens expire after 60 days, it is best to create them only when they are needed.

 

Google for Nonprofits and tt-exchange FAQs

 

Do I have to be validated with tt-exchange to access Google for Nonprofits?

Yes, you first register with tt-exchange. Based on the information and documentation you provide at registration, we will validate your organisation's legal status and activities.

Once we have validated your organisation, you can apply for Google for Nonprofits using your validation token.

Click here for information on how to register with tt-exchange.

How long does validation with tt-exchange take?

We will process your application and confirm your registration within 7 - 10 business days of receipt of any necessary documents (if relevant to your registration). Expect to receive an email with the subject line "Your organisation has been qualified."

Once your tt-exchange account is approved, you can generate validation tokens in your account (under My Account > Validation Token).

Why is tt-exchange validating Google for Nonprofit organisations?

tt-exchange is part of the TechSoup Global network, which helps nonprofits in 89 countries access the technology tools and education they need to better do their mission-critical work. Worldwide, the network works with more than 100 corporations and foundations and provides a trusted process for validating eligible organisations on their behalf.

 

Validation FAQs for organisations

 

What's the difference between G-Suite for Business and G-Suite for Nonprofits?

G-Suite for Nonprofits and G-Suite for Business provides access to the same Google products, programs and support. The only difference is that G-Suite for Nonprofits is free for charities and nonprofits in England and Wales. See Google's comparison chart for more details.

My organisation is currently paying for G-Suite for Business - can I switch?

Yes! Please see Google's information on how to switch to G-Suite for Nonprofits.

My charity is already using Google Ad Grants, YouTube for Nonprofits, and/or Google Earth Pro for Nonprofits