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Autodesk Cloud Donation Programme - FAQs

Donation programme questions

Which Autodesk products are available through the donation programme?

Check the Autodesk programme page for a complete list of available products. Eligible organisations may receive subscriptions to two Autodesk products within a fiscal year (July 1 to June 30). Organisations may renew two subscriptions each subsequent fiscal year.

The Architecture, Engineering & Construction Collection and the Product Design Collection include AutoCAD, but the Media & Entertainment Collection does not. TechSoup also offers Fusion 360 for Windows and Mac and AutoCAD for Mac as separate subscription products.

Can I obtain licenses for Autodesk products not offered through tt-exchange?

All products that Autodesk makes available for registered charities are listed on the Autodesk Donation Program page.

If you require additional licenses beyond the first two fulfilled through tt-exchange, or if Autodesk does not offer products through tt-exchange that you are interested in, you may request them by emailing Autodesk will review your submission and notify you by email whether they can accommodate your request.

At this time, Autodesk is only providing product subscriptions for donation. Autodesk no longer offers perpetual licenses. For more information on the change from perpetual licenses to subscription licenses, visit the Autodesk Perpetual License Changes FAQ.

Can I get Autodesk products with a perpetual license?

No. Autodesk has transitioned to a cloud business model and has replaced perpetual licenses with license subscriptions. More information on the transition from perpetual licenses to subscriptions is available from Autodesk.

What does the new subscription model mean for existing perpetual license users?

Current users may continue using their perpetual licenses for as long as they would like. Those who wish to upgrade to software versions beyond 2016 may purchase a subscription offering. Subscriptions include ongoing updates to the latest product releases and enhancements, cloud storage space, and advanced product support from Autodesk. Each subscription carries a term of one year. At the end of the subscription term, customers must renew the subscription with TechSoup in order to continue using the products. More information on the transition from perpetual licenses to subscriptions is available from Autodesk.

What are the program eligibility requirements?

Can I obtain donated licenses if I purchased an Autodesk product within the past three years?

No. If your organisation purchased an Autodesk product from Autodesk within the past three years, you will need to request an exception from Autodesk before you can request one from tt-exchange. Follow the steps below to request an exception.

  1. Send email to
  2. In the email include
    1. Your organisation name and contact information
    2. Which Autodesk product or products your organisation purchased
    3. The total approximate cost of the product or products
    4. The approximate date of purchase
    5. The channel through which you purchased them (for example, or a reseller)
  3. Once you receive an approval email from Autodesk, request the donated product through the tt-exchange website. See the program page for a list of all Autodesk products available through tt-exchange.

Note: Autodesk's approval does not guarantee that your organisation is fully eligible for the donation. You must still meet the program's eligibility requirements to qualify for tt-exchange's Autodesk products. See the Autodesk programme restrictions for more information.

Technical questions

How do I know if my computer meets the basic hardware specifications?

You can compare your Windows computer's hardware specifications against the system requirements for each product by visiting these pages.

You can find the OS X version and hardware specifications on a Mac by checking About this Mac.

How do I download, install, and activate an Autodesk product?

Below is the process for registering with TechSoup; requesting a product; registering with Autodesk; and downloading, installing, and activating your product.

Register with TechSoup

  1. Register your organisation with if you haven't already.
  2. tt-exchange will validate your organization, ensure that it is a legitimate nonprofit organisation, and determine if it is eligible for Autodesk products. Eligible organisations must meet certain criteria as outlined in the program restrictions.

Request Your Product

  1. If your organisation is eligible for an Autodesk product, request it from the Autodesk programme page.
  2. After you complete your request, tt-exchange will send you a fulfillment email with a PIN and a link to activate your product.

Register and Download Your Product

The fulfillment email will include instructions on how to use the included PIN and how to register, download, and install your product.

How do I renew my subscription?

You may renew your subscription by re-requesting your product through tt-exchange each year before the subscription expires. Autodesk will notify you 90 days before the subscription expires. You must renew your subscription through the instructions in the fulfillment email that you will receive after requesting this product. You cannot renew your subscription through the Autodesk dashboard.

What can I try if I'm having download issues?

Try another download method available on Autodesk Account.

Do I have to create an Autodesk ID to activate the product?

Yes. Your Autodesk ID is your link to your Autodesk product licenses and subscriber benefits. You will need it to register the PIN you received from tt-exchange, to log in to Autodesk Account where you can access downloads and benefits, and to submit support requests. Your software will also prompt you for this ID when you first run the product. If you do not have an Autodesk ID, you will be prompted to create one at each of these steps.

Why does the product ask me for a serial number?

After you register your PIN, you will receive an email from Autodesk. This email confirms that your subscription has started. Autodesk recommends that you begin using your product only after you receive this email. Once you have received it, you will only need your Autodesk ID and password to use the product on any computer. A serial number will not be necessary to use the product.

What should I do if I haven't received a confirmation email from Autodesk?

Check the email account that matches the Autodesk ID you used to register the PIN and that the email wasn't blocked by your spam filter. If you still have not received the email, send an email to and include the PIN you tried to register.

Where can I find technical support?

If you have download, installation, or activation issues, visit Autodesk Account.

Autodesk also provides the following resources for users to learn to use their software.

The Autodesk Authorized Training Center (ATC®) provides fee-based support including courses and certification.